Analysis Group, Inc.

Support Engineer

US-MA-Boston
Category
Information Technology

Overview

Analysis Group is one of the largest private economics consulting firms, with more than 800 professionals across 13 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise.

 
The Support Engineer works with an agile team in a fast-paced, challenging environment to provide technical support and customer service on company supported computers, devices, applications and platforms.

 

Essential Job Functions and Responsibilities:

  • Provide technical support and troubleshooting to network, desktop, phones and/or systems hardware and software.
  • Support and maintain user account information including rights, security and systems groups.
  • Maintain thorough and accurate documentation of ticket status and resolution.
  • Configure and install PCs, network printing devices, peripherals and software.
  • Provide desk-side technology support to professionals at all levels of the organization.
  • Implement and maintain network standards and guidelines; utilize tools such as imaging software, Active Directory, and Remote Desktop.
  • Ensure system security is in compliance with firm policy including virus protection.
  • Provide training, guidance, support, and mentoring to colleagues.
  • Operate and maintain audio/visual equipment such as teleconferencing devices, projectors, and presentation hardware.
  • Create and maintain documentation as it relates to system configuration, processes, and service records.
  • Provide orientation and training to end users for all modified and new systems.
  • Contribute to various technology related projects.
  • On-call/after-hours support will be required. Scheduling is based on staffing.
     

Qualifications:

  • Bachelor’s Degree or three to five years equivalent work experience.
  • Relevant technology certifications are a plus.
  • Experience supporting and troubleshooting Microsoft Windows 7/10, Office 2010/13, desktops, laptops, and printers in a corporate environment. Experience supporting mobile devices, including iOS, Android and Blackberry.
  • General WAN/LAN/wireless networking, TCP/IP, DNS, DHCP.
  • Familiarity with VoIP phone systems.
  • Experience supporting remote users through VPN.
     

Physical Demands:

  • Heavy lifting, including packages, and computer equipment.
  • Engage in office work using a computer and telephone.

­

 

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed