Analysis Group is one of the largest economics consulting firms, with more than 900 professionals across 14 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise.
The Manager, Office Administration & Operations is responsible for overseeing the Denver office administrative and operations functions. The Manager must exercise good judgement, build trust with senior leadership, embrace change, drive results and execute with a commitment to high quality. The Manager plays a key role in helping to promote and maintain AG’s culture. Administrative functions include managing the local administrative & operations team, ensuring executive and administrative support needs are met, coordinating employee onboarding and local meetings/events and travel support. The operations functions include managing facilities issues, local vendor management, procurement and contract management, space planning, document production, meeting room management and audio visual.
The Manager will also participate in, and champion, department-wide initiatives at the local level, which may include implementing new systems or practices. The Manager must be a proactive leader who can anticipate the needs of executive leadership, balance the local vision/needs along with the broader departmental needs, and develop systems and procedures that wholly support the consulting and administrative teams. Additionally, this role will support the needs of other administrative departments at the local level, and work with them to support firm-wide initiatives.
Essential Job Functions and Responsibilities:
- Manage day-to-day administrative activities in the office. Work across administrative departments, effectively and proactively coordinate multiple projects/initiatives related to the operation of the office including employee onboarding and off-boarding; year-end and mid-year review process; office assignments and local employee recruiting logistics.
- Executive Support – In Denver, provide direct executive support to the partner(s) as well as manage the administrative support team members and ensure that the vice presidents and others are receiving appropriate support. Interface regularly with the Senior Manager, Office Administration to ensure the local executive and administrative support program is meeting firm-wide objectives.
- Consulting Staff and Case Team Support – Serve as the primary conduit for consulting staff to help them navigate the firm and its administrative policies/practices. May assist with client billing process. Coordinate storage/archiving/destruction of case-related materials.
- Meeting Management/Office Events – Responsible for the organization of large and small office parties/events (on-site and off-site). Work with and/or facilitate office event planning committees. Support the Corporate Events Team as needed.
- Corporate Travel - Work with the AG Corporate Travel Team to coordinate travel for partners, staff, recruiting, and as necessary, clients or affiliates. Ensure that local travel coordinators are trained and informed on travel policies and procedures.
- Facilities Management – Respond to facilities and/or information technology emergencies after hours and/or on weekends. Routinely interface with members of the firm’s Facilities and Operations team on issues related to real estate, space planning, office procedures, asset management, office infrastructure, construction projects/space upgrades and purchasing agreements. Coordinate logistics for all employee office moves. Work with local vendors and property management to ensure that repairs/projects are completed satisfactorily. Understand all aspects of the physical space and how various facilities equipment functions (security equipment, pantry equipment, lighting equipment, audiovisual equipment, etc.) and ensure high quality facilities management support services. Manage day-to-day maintenance, service calls, and troubleshooting.
- Procurement & Vendor Management - Oversee local procurement and manage vendor relations. Interface as appropriate with the Senior Manager, Operations on all vendor contracts and local services.
- Landlord Relations - Primary contact with building management for security, parking, building system shut downs and emergencies.
- Technology – Provide basic PC and laptop setup and support (under direction of IT group) and manage requirements for meeting room audio visual including conference phones, WebEx, video conference.
- Partner/Executive Relations - Develop and maintain trust of the local leadership. Understand ongoing needs and preference. Balance these against firm-wide goals and expectations. Adjust as needed over time.
- Supervisory Responsibilities – Oversee administrative and operations staff including hiring, professional development, and performance. Coordinate temporary consulting and administrative staff.
- Special Projects – May lead or participate in team initiatives to introduce new systems and/or improve the effectiveness of the administrative function.
Responsibilities to Other Firm-Wide Administrative Areas:
- Client Finance – Work with the billing team and assist the office with the billing process and monthly time entry.
- Corporate Finance – Prepare annual administrative and special project budgets. Review and approve invoices.
- Legal, Conflicts and Compliance – Understand policies regarding data security and risk management. Ensure training of new staff and ongoing compliance. Work with Legal team to ensure legal review of all office-related contracts. Assist with preparation of case-related engagement letters from standard templates as may be requested by consulting staff. Serve as conduit to ensure that all contracts and protective orders are forwarded to Conflicts team for filing. Provide updates to the Conflicts team regarding case information (e.g., changes in leader or manager, law firms or other parties). Collaborate with Legal/Conflicts in collecting information for protective orders or other court-ordered or law firm requests received by consultants.
- Marketing – Assist Marketing team with local events and other office-centric projects. May include overseeing maintenance of marketing collateral inventory; managing and/or supporting the logistical component of off-site events (guest lists, material distribution, venue and meeting coordination, booth materials, registering AG attendees, etc.), in close coordination with members of Marketing team and the firms' Events team. With regard to consultant contacts, help office consulting staff to maintain and update their contacts in Outlook and make contact updates in InterAction database. Oversee holiday card process for office senior staff, in coordination with the Marketing team. Help senior consulting staff update their CVs and bios.
- IT – Manage local day-to-day issues with desktop computers, laptops, printers, network, telephone and videoconference equipment. Coordinate with IT department on new equipment and initiatives.
- Human Resources – Support general recruitment activities. Conduct new employee office orientation. Answers questions as needed re: general employment policies and benefits, referring staff to HR colleagues as appropriate. Serve as important conduit of information to HR regarding employee morale and well-being. Manage employee exit process. Recruit, train and supervise administrative staff. Assist with logistics for local on-site and off-site training activities. Distribute and track standard packet of reference books supplies to all staff. Refer staff to Learning and Development for reference information and AG InSite support. Serve as the Content Manager for the Office and Local Calendar pages on AG InSite, posting local events and services.
- Minimal travel to one or more AG offices may be required.
- Bachelor’s degree (or equivalent) required. 8 years relevant office management and supervisory experience, preferably in professional business environment.
- Proficiency in all areas of Microsoft Office and Outlook.
- Ability to define and communicate clear business objectives and desired outcomes and to effectively translate and implement the vision of the local executive leadership while working within Analysis Groups guidelines.
- Manage highly confidential information and exercise discretion, professionalism and diplomacy in all interactions.
- Ability to anticipate and proactively resolve issues, be an effective multitasker, and remain flexible to a dynamic schedule.
- Ability to analyze/interpret difficult situations and provide recommendations for resolution.
- Flexible and able to manage effectively in a highly collaborative, complex, non-bureaucratic environment.
- Excellent organizational and team management skills as well as strong communications skills, both written and verbal.
- Superior customer service skills with an eye for detail and a high level of accuracy.