IT Training and Communications Coordinator

Make an impact at Analysis Group, where we provide our clients with thoughtful, pragmatic solutions to their most challenging business and litigation problems. Analysis Group is one of the largest private economics consulting firms, with more than 1,200 professionals across 14 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise.

The IT Training and Communications Coordinator works across all areas of Analysis Group’s IT department and interfaces with the rest of the firm, providing support for in-person and virtual trainings, preparing reference guides and documentation, and preparing communications related to IT-led technology initiatives.  A successful IT Training and Communications Coordinator will be one who is self-motivated and directed, strives to understand how the firm utilizes technology, is comfortable with continuous change, and has a strong focus on process.

Essential Job Functions and Responsibilities:

• Collaborate with Manager to develop and oversee technology onboarding for new employees.
• Assist with creation and delivery of internal IT department-specific trainings.
• Support orientation and training of end users for all modified and new systems.
• Prepare and maintain documentation and reference guides for common technology issues at the firm.
• Contribute to the expansion of in-person and virtual IT training courses and offerings.
• Coordinate with Service Desk leadership to identify new technology issues requiring further training efforts and communication.
• Maintain IT communication templates for urgent firm-wide communications (e.g., outages, unplanned maintenance).
• Draft firm-wide communication campaigns for planned IT initiatives, working closely with the IT teams leading those efforts.
• Develop IT outreach campaigns, including periodic newsletters, technology showcases, and Q&A sessions.
• Prepare and deliver change management deliverables for assigned projects.
• Develop training campaigns to reduce overall service desk tickets in the environment.
• Required to perform in-person training, as needed, at any Analysis Group office.
• Other tasks as assigned.

Qualifications:

• Bachelor’s degree required.
• An ideal candidate will have 2-3 years of substantive relevant experience.
• Relevant technology certifications are a plus.
• Familiarity with IT service desk operations.
• Strong presentation skills.
• Strong interpersonal skills with a customer service orientation.
• Highly self-motivated and directed, with keen attention to detail.
• Excellent communication skills including verbal, written, and telephone etiquette.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Ability to work in a team-oriented, collaborative environment.
• An inclusive and growth-oriented mindset, strong interpersonal skills, and an ability to work across differences.
• To the extent permitted by applicable law, eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future.

Analysis Group embraces diversity and equal opportunity in a deep and meaningful way. We are committed to building teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We provide equal access and opportunities regardless of sex, sexual orientation, gender, gender identity, gender expression, age, religion, race, color, ethnicity, national origin, ancestry, mental and physical ability or disability, medical condition, genetic information, citizenship status, socioeconomic status, veteran and military status, or membership in any other class protected under applicable law. We encourage candidates of all backgrounds to apply.

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• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)