Cloud Systems Specialist

Analysis Group is one of the largest international economics consulting firms, with more than 1,500 professionals across 15 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise.

The Cloud Systems Specialist assists in the maintenance, configuration, and reliable operation of Analysis Group’s cloud-based systems. In addition, the Cloud Systems Specialist is responsible for assisting with the installation, monitoring, patching and associated troubleshooting across Analysis Group’s Cloud Infrastructure team.

Essential Job Functions and Responsibilities:

• Installing, configuring, and maintaining cloud services, physical and virtual servers and networks.
• Work primarily in AWS to send/receive data to/from clients.
• Working with Information Security to manage updates and patches.
• Overseeing system performance and proactively troubleshooting issues using SolarWinds.
• Handling back-up procedures for on-prem and cloud-based systems.
• Create and maintain technical documentation.
• Be responsible for Cloud asset management, including system inventory and related. documentation and technical specifications.
• Help support M365 messaging requests.
• Respond to service requests through the ServiceNow queue.

Qualifications:

• Minimum of 2 years substantive relevant work experience required.
• An ideal candidate will have 2-4 years of substantive relevant experience.
• Firm understanding of Windows system administration and security required.
• Experience and success with AWS preferred (Azure and GCP is a bonus).
• Technical knowledge of information security standards and best practices.
• Hardware troubleshooting experience.
• Some knowledge of systems, server software, hardware, and networking protocols.
• Strong interpersonal, written, and oral communication skills.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation. Experience with ServiceNow is a plus.
• Experience working in a team-oriented, collaborative environment. Familiarity with Jira is helpful.
• An inclusive and growth-oriented mindset, strong interpersonal skills, and an ability to work across differences.
• To the extent permitted by applicable law, eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future.

Analysis Group embraces diversity and equal opportunity in a deep and meaningful way. We are committed to building teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We provide equal access and opportunities regardless of sex, sexual orientation, gender, gender identity, gender expression, age, religion, race, color, ethnicity, national origin, ancestry, mental and physical ability or disability, medical condition, genetic information, citizenship status, socioeconomic status, veteran and military status, or membership in any other class protected under applicable law. We encourage candidates of all backgrounds to apply.

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• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view the EEOC’s “Know Your Rights” poster here.