Analysis Group is one of the largest international economics consulting firms, with more than 1,500 professionals across 15 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise.
The Office Manager will help set up, coordinate and lead all administrative and daily operational functions for an office of approximately 80 – 100 employees.
The Manager must exercise good judgement, build trust with senior leadership, embrace change, drive results, and execute with a commitment to high quality. The Manager plays a key role in helping to promote and maintain AG’s culture.
Ensure executive and administrative support needs are met, coordinate employee onboarding and local meetings/events and travel support. manage facilities issues, local vendors and procurement/contract management, space planning, document production, meeting room management and audio visual.
The Manager will participate in, and champion, department-wide initiatives at the local level, which may include implementing new systems or practices. The Manager must be a proactive leader who can anticipate the needs of executive leadership, balance the local vision/needs along with the broader firm and departmental needs, and develop systems and procedures that wholly support the consulting and administrative teams. Additionally, this role will support the needs of other administrative departments at the local level, and work with them to support firm-wide initiatives.
Essential Job Functions and Responsibilities:
- Office Administration:
- Manage day-to-day administrative activities in the office. Work across administrative departments, effectively and proactively coordinate multiple projects/initiatives related to the operation of the office including employee onboarding and off-boarding; year-end and mid-year review process; office assignments and local employee recruiting logistics.
- Executive Support – Provide local leadership to the executive and administrative support team members and ensure that partners and others are receiving appropriate support. Interface regularly with the Director, Office Administration to ensure support is meeting firm-wide objectives.
o Consulting Staff and Case Team Support – Serve as the primary conduit for consulting staff to help them navigate the firm and its administrative policies/practices. May assist with client billing process. - Meeting Management/Office Events– Responsible for the organization of large and small office parties/events (on-site and off-site). Create, work with and/or facilitate office event planning committees. Work with the Global Events Team as needed.
- Corporate Travel - Work with the AG Corporate Travel team to coordinate travel for partners, vice presidents, staff, recruiting, and as necessary, clients or affiliates. Ensure that local travel coordinators are trained and informed on travel policies and procedures.
- Office Operations:
- Facilities Management – Respond to facilities and/or information technology emergencies after hours and/or on weekends. Routinely interface with members of the firm’s Facilities and Operations team on issues related to real estate, space planning, office procedures, asset management, office infrastructure, construction projects/space upgrades and purchasing agreements. Coordinate logistics for all employee office moves. Work with local vendors and property management to ensure that repairs/projects are completed satisfactorily. Understand all aspects of the physical space and how various facilities equipment functions (security equipment, pantry equipment, lighting equipment, audiovisual equipment, etc.) and ensure high quality facilities management support services. Manage day-to-day maintenance, service calls, and troubleshooting.
- Procurement & Vendor Management - Oversee local procurement and manage vendor relations. Interface as appropriate with the Director, Operations on all vendor contracts and local services.
- Landlord Relations - Primary contact with building management for security, parking, building system shutdowns and emergencies.
- Technology – Provide basic PC and laptop setup and support (under direction of IT group) and manage requirements for meeting room audio visual needs.
- Other:
- Supervisory Responsibilities – Oversee administrative and operations staff including hiring, professional development, and performance. Coordinate temporary consulting and administrative staff.
Qualifications:
- Minimum of 8 years substantive relevant office management experience required.
- Prior management experience required.
- Bachelor’s degree (or equivalent) preferred.
- Prior experience working for a multinational company preferred.
- Experience working in the professional services industry or in a professional business environment preferred.
- Proficiency in all areas of Microsoft Office and Outlook.
- Ability to define and communicate clear business objectives and desired outcomes, and to effectively translate and implement the vision of the local executive leadership while working within Analysis Groups guidelines.
- Manage highly confidential information and exercise discretion, professionalism and diplomacy in all interactions.
- Ability to anticipate and proactively resolve issues, be an effective multitasker, and remain flexible to a dynamic schedule.
- Ability to analyze/interpret difficult situations and provide recommendations for resolution.
- Flexible and able to manage effectively in a highly collaborative, complex, non-bureaucratic environment.
- Excellent organizational and team management skills as well as strong communications skills, both written and verbal.
- Superior customer service skills with an obsessive eye for detail and a high level of accuracy.
- An inclusive and growth-oriented mindset, strong interpersonal skills, and an ability to work across differences.
- To the extent permitted by applicable law, eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future.
Analysis Group embraces diversity and equal opportunity in a deep and meaningful way, and we believe that a strong and diverse workforce directly supports our goal to provide the highest-quality work. We are committed to building teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We provide equal access and opportunities, and we encourage candidates of all backgrounds to apply.
